Last updated: April 2026
By accessing or using MellySend (“the Service”), operated by Melly Labs, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Data Processing Agreement. These documents constitute a legally binding agreement between you and Melly Labs. If you do not agree, you must not use the Service.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
MellySend is operated by:
MellySend is a file transfer and cloud storage platform. We offer three tiers:
All files are encrypted at rest using AES-256 server-side encryption. Optional end-to-end encryption is available, where files are encrypted in your browser before upload.
Accounts are created using a magic link sent to your email address. No password is required. You are responsible for maintaining the security of your email account and for all activity that occurs under your account.
You must provide a valid email address. Accounts created with disposable or fraudulent email addresses may be suspended without notice.
You agree not to use MellySend to:
Violation of this policy may result in immediate suspension or termination of your account, removal of content, and, where required by law, reporting to the relevant authorities.
Pro subscribers may register a custom subdomain (e.g., yourcompany.mellysend.com) and upload custom branding assets including logos and background images. By using these features, you agree to the following:
Melly Labs is not responsible for verifying trademark ownership of registered subdomains. If you believe a subdomain infringes on your trademark rights, please contact us at legal@mellysend.com with supporting documentation.
You retain all rights to the files you upload. Melly Labs does not claim any ownership or intellectual property rights over your content. By uploading files, you grant us a limited, technical license to store, encrypt, and transmit your files solely for the purpose of providing the Service.
You are solely responsible for the content you upload and share. You represent that you have the legal right to upload and distribute all files you share through the Service.
We do not monitor, review, or inspect the contents of your files, except when required by law or in response to a valid content report under the EU Digital Services Act (DSA).
Pricing and payment
Cancellation
14-day cooling-off period (EU consumer right)
Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days without giving a reason. To exercise this right, contact us at legal@mellysend.com.
The cooling-off period does not apply if you have substantially used the Service during those 14 days. Substantial use is defined as: uploading more than 1 GB of files to your vault, configuring custom branding (logo, background, or custom domain), or inviting collaborators to shared folders.
Refunds are processed within 14 business days to the original payment method.
In compliance with the EU Digital Services Act (Regulation 2022/2065), MellySend provides a mechanism for reporting illegal content. If you believe content hosted on MellySend is illegal, you can submit a report through our content report form, available on every transfer download page.
Reports are reviewed promptly. We may take the following actions:
Copyright takedown requests
If you believe content hosted on MellySend infringes your copyright or other intellectual property rights, contact us at legal@mellysend.com with:
We aim to respond to valid takedown requests within 48 hours.
We may suspend or terminate your account, without prior notice, if:
Upon termination, your access to the Service is revoked immediately. Files associated with your account are deleted within 30 days. If you have an active Pro subscription, no refund is provided for the remaining billing period when termination is due to a Terms violation.
You may delete your own account at any time from Settings. Account deletion is permanent and cannot be undone.
The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by Dutch and EU law:
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by negligence.
We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance, deploy updates, or make changes to the Service that temporarily affect availability. We will make reasonable efforts to notify registered users of planned downtime in advance.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. If we discontinue the Service entirely, we will provide at least 30 days' notice to allow you to export your data.
The MellySend name, logo, design, and all related branding are the property of Melly Labs. You may not use our trademarks without prior written consent.
MellySend is built using open-source software and technologies. Our use of open-source components is governed by their respective licenses.
Your privacy is important to us. Please read our Privacy Policy for details on how we collect, use, and protect your personal data. We comply with the General Data Protection Regulation (GDPR).
All data is stored exclusively in the European Union. No data is transferred outside the EU.
These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or in connection with these Terms shall be submitted to the competent court in Rotterdam, the Netherlands.
This choice of jurisdiction does not affect any mandatory consumer protection rights you may have under the laws of your country of residence within the European Union.
You may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
We may update these Terms from time to time. When we make material changes, we will notify registered users by email at least 14 days before the changes take effect. The “last updated” date at the top of this page indicates when these Terms were last revised.
Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and may delete your account.
For questions about these Terms: